Talk to us
If you feel the issue can be resolved by a quick chat, please talk to one of our branch staff or call our contact centre on 0800 502 442 to talk the issue through in confidence with them or ask to speak to a member or the Customer Complaints Team.
If the issue cannot be resolved immediately, they will advise you who they are going to speak to and when they will contact you again. We keep a record of all complaints we receive to ensure your issue is followed through within the agreed time frames.