Common Questions

What is Internet Banking?

SBS Internet Banking enables you to access your SBS accounts via a computer connected to the Internet from your home or office at any time of the day or night. You can:

• View account balances.
• View your transaction history and export transactions to Personal Finance Manager software (for example, Microsoft Money, Quicken) to help keep track of your finances.
• Transfer funds between your own accounts (the funds are available immediately).
• Pay your bills (to nominated payees), now, or at a future date. You can even establish and manage regular periodic bill payments.
• Order a statement or new chequebook.
• Use the secure message service to contact us.

What is SBS Gold Internet Banking?

Who can use SBS Internet Banking?

You need to have an SBS account that requires only one signature to operate that account. In order to transfer funds or pay bills you will require the correct type of SBS account for these activities. To check if you already have one of these accounts, simply call 0800 502 442 and talk to one of our Customer Service Representatives.

How do I register?

Simply call 0800 502 442 to talk to one of our Customer Service Representatives, or visit any SBS branch. We will be pleased to help, the process of gathering the required details only takes a few minutes. Once your details are set up you can access the SBS Internet Banking service immediately.

How do I log on?

Access the SBS website is at www.sbs.net.nz, just click on the Internet Banking link. This will take you to the main SBS Internet Banking page, from which you can view the Terms and Conditions and access the secure login. Clicking Login will open a new secure web browser window into which you should type your Customer number and Password to gain access to your nominated accounts.

What if I can't remember my Customer number?

Your Customer number is on your SBS debit card, or you can call us on 0800 502 442, and once we've confirmed your identity, we can give you your Customer number.

What if I forget my password?

No one else knows your password, so we can't tell you what it is. We can however reset it and advise you of a new temporary password which you will be required to change when you next log on. Phone 0800 502 442 for your new password. Our Customer Service Representatives will issue you a temporary new password, once your identity has been verified.

I'm having trouble logging on. What do I do now?

Please check you have entered your Customer number and password correctly - remember passwords are case sensitive - perhaps your caps lock key is on? If you are sure the details are correct, then please call us to help figure out the problem.

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Can I access SBS Internet Banking from work?

Yes. Any computer connected to the Internet with a web browser meeting the minimum specifications can access SBS Internet Banking.

Can more than one customer use the same computer to access SBS Internet Banking?

Yes. Only one customer can have an active session to SBS Internet Banking from the one computer at any time, however there are no restrictions on how many customers can use the same computer to access our service.

What will it cost?

There are no set-up or on going fees for SBS Internet Banking, however standard SBS transaction fees apply for payments from your accounts.

What are the minimum computer requirements?

You need to have a computer that connects to the Internet, and you must be using a supported Web browser to access SBS Internet Banking.

Whilst not a requirement, it is strongly recommended that you install a personal firewall and anti-virus software on your computer to maximise your online security. Most Anti-virus software requires regular updates of virus definition files to be effective. The PC Operating System should also be kept upto date with all recommended critical security patches.

Browsers supported: Microsoft Internet Explorer, version 5 or better. Netscape 4.6 or better. Mozilla Firefox 2.0 or better. Other browsers may work if they fully support current Internet standards. Session cookies must be allowed by security and privacy software running on your computer.

We recommend a minimum Internet connection speed of 33.6kbps, and a screen resolution of 800 x 600 or better.

How secure is SBS Internet Banking?

SBS has invested in quality security facilities to keep your online communications with us safe and secure. Security is very important to us. SBS Internet Banking uses 128 bit encryption to ensure your financial details are secure. In addition to this, our service is protected by robust firewalls and monitored 24 x7 to keep SBS internal systems and your information safe.

As with all security, you also need to be responsible and ensure your computer is protected against viruses, spy-ware and other programs which can capture your online activity. We recommend you install a reputable anti-virus product, a personal firewall and spy-ware detection software to maximise your personal security.

For your protection SBS requires you to register all bill payees. This provides additional protection as funds can only be sent to payees nominated by you.

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How can I ensure no-one else can access my accounts?

Firstly, ensure you do not share your Customer number and your password with ANYONE. Do not give your password to anyone. SBS staff will NEVER ask you to disclose your password or PIN number. Change your password regularly. SBS Internet Banking requires that your password be a combination of letters and numbers (at least 2 of each with your password being a minimum total length of 8 and a maximum length of 32). Do not use words or phrases that can be easily guessed for example your pet or child's name and birth date. Don't write your password down.

How do I change the accounts I can access?

Simply call us on 0800 502 442, or visit any branch of SBS. Our staff will be happy to make these changes for you and explain which facilities you can use with your SBS accounts.

How do I modify the list of bill payees?

For your protection, SBS requires that you advise us of the details of each payee. We then enable payments from your accounts to these nominated payees only. This ensures that no one can send funds to accounts you have not activated, should an unauthorised person gain access to your accounts.

To modify your list of bill payees, simply call us on 0800 502 442 and advise us of the details (typically account number and the required reference information). If the payee is registered with SBS, we may be able to assist you in determining what information is required and where to locate it. Bill Payees are available to both Internet and Telephone Banking services once established.

Why can't I make a bill payment to an unregistered payee?

SBS has chosen this system to provide members with a higher level of Internet Banking (IB) security. In the unlikely event that a members security is breached (password stolen or IB is left unattended) the pre-arranged bill payment option will only allow money to be transferred to accounts that members have selected.

Can I set up a regular recurring payment?

Yes. On the bill payments screen simply specify the amount, start date, frequency and either the end date or tick the "until further notice" option. You can cancel future payments from the list Internet or Telephone Banking payments screens.

I can't find my question here. What do I do now?

If you can't find the answer to your question in this list, please call us on 0800 502 442 during office hours to get in contact with a Customer Service Representative. Alternatively email your question to SBS and we will endeavour to reply to your request by the close of business on the following day.

SBS Gold Internet Banking

SBS Gold Internet Banking is a new service that will be available for SBS members towards the end of 2007. This new service will bring you the freedom to independently manage your day-to-day Internet Banking.

An important benefit of SBS Gold Internet Banking is i-guard, an authentication token that provides you with additional security and the ability to create and edit your own bill payees.

For answers to commonly asked questions about SBS Gold Internet Banking click here

To register your interest for SBS Gold Internet Banking click here

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